Bilingual Travel Product Specialist

What’s the Job About?

The Product Specialist ensures Wingbuddy’s travel products stay accurate, competitive, and aligned with market and partner expectations. The role blends, coordination, and quality control supporting renewals, maintaining data accuracy, and helping launch new programs.

Key Responsibilities:

• Support Product Managers with renewals and updates by analyzing existing programs (itineraries, inclusions, pricing), maintaining data accuracy in the system, and managing inventory, stop sales, and product performance in line with strategic goals.
• Oversee product quality by tracking KPIs such as NPS and customer satisfaction, maintaining regular communication with DMC partners, and helping resolve product- or supplier-related issues.
• Keep all product information up to date and compliant with Wingbuddy standards while communicating any changes to Sales, Customer Service, and Marketing teams.
• Collaborate across departments to provide product-related support, assist in special projects, and contribute to improving tools or expanding the product range.
• Participate in the development and launch of new products by uploading them into the system, ensuring quality checks, and coordinating presentations with Sales, Marketing, and Operations teams.
• Contribute to performance analysis by destination and customer segment to maintain a competitive, high-quality product offering.

What You Bring to the Table:

• Strong organizational skills with the ability to manage priorities effectively and ensure accuracy in data entry.
• Proven ability to collaborate seamlessly across multiple departments while managing competing priorities and meeting tight deadlines.
• Commitment to delivering high-quality work with a strong focus on accuracy, consistency, and excellent customer service.
• Excellent verbal and written communication skills in both English and French, able to convey information clearly and effectively.
• A proactive mindset with a passion for creating exceptional travel experiences.

Assets:

• Solid understanding of the travel industry, including tour packages, DMC partnerships, and market dynamics.
• Prior experience in travel product management or a similar role, with a hands-on understanding of product lifecycle and inventory management.
• Familiarity with online distribution platforms (e.g., TourRadar) and digital tools that streamline product updates and sales processes.
• Strong grasp of pricing strategies and inventory management within the tourism sector, ensuring competitive and profitable offerings.

Why Wingbuddy?

• A key role in a forward-thinking travel company.
• A dynamic, fast-moving environment that’s going through a digital transformation.
• Travel perks (because you should get to experience the adventures you help create).
• A work environment that’s as stimulating as the destinations we offer.

At Wingbuddy, you’re not just joining a company, you’re joining a team that’s redefining travel.

Equal Opportunity and DE&I Commitment:

WIngbuddy is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We believe that our diverse backgrounds, perspectives, and experiences make us stronger, and we strive to ensure that every team member feels respected, valued, and empowered to bring their authentic selves to work.

Ready to Join Us?

If you’re passionate about travel, love building relationships, and want to be part of a company that’s making a difference in the world of tourism, this is your chance! Apply now and help us make unforgettable journeys possible for travelers everywhere.

Let’s create amazing adventures together!