Once your package is booked, it becomes 100% non-refundable. This means that once the deposit is paid, it is non-refundable. The same applies to the balance. If you wish to cancel your trip after you paid the deposit, you forfeit the deposit. If you wish to cancel your trip after you paid your balance, you forfeit the total amount paid.
We strongly recommend purchasing travel insurance with us or on your own. You may want to check if your credit card or other personal benefits already cover you.